Shipping & Returns

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Shipping & Returns

Effective date: [EFFECTIVE DATE]

Every order is packed by hand in Las Vegas, Nevada. Here’s how shipping and returns work.

Processing time

Orders ship within [X] business days (Monday to Friday, not counting US holidays). During a drop, it may take a little longer. You will get an email with tracking when your order ships.

Shipping in the US

• Free shipping on all US orders.
• Delivery usually takes [X–X] business days after shipping, via [CARRIER].
• We ship to US addresses, including PO boxes and APO/FPO addresses [CONFIRM].

International shipping

• Flat rate of [INTL RATE] per order.
• Delivery usually takes [X–X] business days after shipping, via [CARRIER].
• Duties, taxes, and customs fees are paid by the buyer on delivery. They are not included in our prices or shipping rate. The amount depends on your country.
• If a package is refused or not collected because of these fees, we can’t refund the original shipping cost, and return shipping costs may be deducted from your refund.
• We ship to [LIST OF COUNTRIES / “most countries”].

Address and delivery issues

• Please check your address at checkout. If you spot a mistake, email [CONTACT EMAIL] right away. We can fix it only if the order hasn’t shipped yet.
• If tracking shows delivered but you can’t find it, check with neighbors and your local post office, then email us. We’ll help you file a claim with the carrier.
• If your order arrives damaged or wrong, email us within [7] days of delivery with a photo, and we’ll make it right.

Returns

• You can return items within [30 days] of delivery.
• Items must be unworn, unwashed, and in original condition, with all tags attached and no smells (perfume, smoke, pets).
• Refunds go back to your original payment method within [X] business days after we receive and check the return.
• Original shipping costs are not refunded. Return shipping is [PAID BY CUSTOMER / FREE FOR US — CHOOSE].
• If you used a coupon, the refund is the amount you actually paid.

Final sale [OPTIONAL — DELETE IF NOT USED]

[Some limited-edition items may be marked final sale on the product page. Final sale items can’t be returned or exchanged unless they arrive damaged or wrong. If an item is final sale, it will say so clearly before you buy.]

Exchanges for size

• Need a different size? We’re happy to exchange within [30 days], if your size is still in stock.
• Drops are limited, so if your size has sold out, we’ll refund you instead.
• Exchange shipping is [FREE FOR US / PAID BY CUSTOMER — CHOOSE].
• Not sure about size? Each product page lists measurements and what size the model is wearing. You can also email us before you buy.

How to start a return or exchange

• Email [CONTACT EMAIL] with your order number, the item, and whether you’d like a refund or a different size. [OR: use the returns form at RETURNS LINK.]
• We’ll reply with return instructions and the return address.
• Please don’t send items back without contacting us first, so we can match your package to your order.

Questions

Email [CONTACT EMAIL]. A real person (Tevi) will reply, usually within [X] business days.

See also our Terms of Service.